Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any entertainment activity, it carries risk and should only be enjoyed with money you can afford to lose.
Please gamble responsibly and within your means. If you're unsure whether your gambling is under control, we encourage you to seek help from the support organisations listed below.
Age Verification
Gambling is only for adults aged 18 years and over in Great Britain. By accessing Grosvenor Casino, you confirm that you are of legal age to gamble in your jurisdiction.
If you are under 18, please do not use our services. Parents and guardians concerned about underage gambling should contact the support organisations listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing losses by gambling more to try to win back money you've lost
- Gambling with money you cannot afford to lose
- Hiding your gambling from family, friends, or professionals
- Gambling to escape problems or negative feelings
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money to fund gambling activities
- Gambling for longer periods or with larger amounts than intended
- Experiencing anxiety or irritability when trying to reduce gambling
- Failed attempts to control or stop gambling
- Lying to others about the extent of your gambling
If you recognise any of these signs in yourself or others, please seek support immediately.
Self-Help Tools & Controls
Grosvenor Casino provides tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you're willing to lose over a set timeframe
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits: Limit the duration of individual gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing Grosvenor Casino
Please speak to our customer support team if you would like to activate any of these tools.
Support Organisations
If you are struggling with problem gambling, help is available. The following organisations provide confidential support and advice:
United Kingdom
- GamCare: Free, confidential support for problem gambling
www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7, free) - GamStop: National self-exclusion scheme for online gambling
www.gamstop.co.uk
Helpline: 0808 175 0133 - Gamblers Anonymous: Support meetings and peer assistance
www.gamblersanonymous.org.uk - National Problem Gambling Clinic: NHS specialist treatment service
Tel: 020 7907 9955
Other Countries
- Australia — Gambling Help Online:
www.gamblinghelponline.org.au - Canada — Responsible Gambling Council:
www.responsiblegambling.org - USA — National Council on Problem Gambling:
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (24/7, free) - Germany — Bundeszentrale für gesundheitliche Aufklärung:
www.bzga.de
If You Need Help
If you are experiencing problem gambling, please reach out for support today. Help is confidential, free, and available 24 hours a day.
Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for immediate support.
Remember: seeking help is a sign of strength, not weakness. Recovery is possible, and professional advisors are here to support you.